RYTLEFT
Return, Refund & Replacement Policy
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Our policy
We want you to receive the product you ordered in the condition described on its product page. This policy explains how RYTLEFT handles damaged, defective, incorrect, missing, or materially misdescribed items. It does not take away any consumer right that cannot lawfully be excluded.
When to contact us
Please contact us as soon as reasonably possible after delivery if your order arrives damaged, defective, incorrect, incomplete, or materially different from the product listing. Email contact@rytleft.com with your order number, a brief description of the issue, and clear photos or video where available. For transit damage, photographs of the outer packaging, shipping label, and product can help us investigate. An unboxing video is useful evidence, but the absence of a video alone will not automatically defeat a claim or remove rights available under applicable law.
Review and verification
We may review order details, dispatch records, product photos, packaging, courier scans, and the evidence provided. We may ask reasonable follow-up questions or additional images to understand the issue. Please keep the product and its packaging until we tell you whether a return or inspection is needed. We will not ask you to share your UPI PIN, card PIN, or banking password.
Possible resolutions
Depending on the circumstances and applicable law, the resolution may include replacement, repair where relevant, refund, a missing-item shipment, or another appropriate remedy. If replacement stock is unavailable, we will discuss the available lawful options, including a refund where applicable. Refunds are normally sent to the original payment method and are subject to the payment provider’s processing time.
Change of mind and personalised items
Because many products are printed, packed, or selected to order, we generally do not accept returns solely because a customer changed their mind, ordered the wrong item, or no longer wants the product. This does not apply where a return or other remedy is required by law or where the product is defective, damaged, incorrect, or materially misdescribed. Any special conditions for personalised, made-to-order, or Mystery Box products should be stated clearly on the relevant product page before purchase.
Return pickup and packaging
If a return is approved, follow the instructions provided by our support team. We may arrange a reverse pickup or ask you to use an agreed shipping method, depending on the item and location. Pack the item securely and include the items requested for inspection. Do not send a product back before receiving instructions, unless applicable law requires otherwise.
Refund timing
Once a refund is approved, we will initiate it within a reasonable processing period and notify you. The time taken for the amount to appear depends on the bank, card issuer, UPI app, or payment provider. If the refund has not appeared after the period advised by the provider, contact us with your order number and refund reference, if available.
Claims we may not be able to approve
A claim may be declined where the evidence reasonably shows that the issue is unrelated to the order or product condition at delivery, the item was damaged by misuse or accidental handling after delivery, or material information was knowingly misrepresented. We will assess claims individually and explain the decision. This section does not limit statutory rights or remedies.
Mystery Boxes
Mystery Box contents may vary according to the description, theme, value, and terms shown on the product page. The exact contents may not be disclosed before purchase, but material details such as the general category, quantity range where promised, price, and exclusions should be clear before checkout. Claims for missing, damaged, or incorrect items are handled under this policy.
Contact
Email contact@rytleft.com or call +91 93118 65728. Please include your order number so we can help efficiently.
Website: rytleft.com | Support: contact@rytleft.com | +91 93118 65728